Associate Operations Manager at TransCore LP in Middletown, Pennsylvania

Job Description:

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Associate Operations Manager to join our team in Middletown, Pennsylvania.

Essential Duties and Responsibilities include but are not limited to the following:

• Monitor all incidents and tasks for SLA requirements in ServiceNow.
• Yearly site visits to ensure proper site condition.
• Approve vacation of reports to assure statewide coverage.
• Submit monthly duty roster to the PTC.
• Submit quarterly propane report.
• Submit monthly parts usage and TransCore part usage reports to Service Director for billings.
• Update 531 inventory.
• Post monthly PM reports to share site.
• Prepare root cause analysis reports for incidents.
• Identify recurring issues and develop a plan to address.
• Schedule tower climbers for necessary services.
• Shared duites to include:
  
  
  • Approve invoices for accounting.
  • Update 531 inventory.
  • Approve Pcard invoices.
  • Approve employee expense submissions.
  • Approve timecard submissions.
  • Track all parts usages and make sure ServiceNow is updated.
  • Update ServiceNow hardware database for new and existing hardware.
  • Update ServiceNow locations, models, companies, sub-categories as needed.
  • Update ServiceNow maintenance plans as needed.
  • Interview and hire personnel.
  • Submit PTC on boarding documentation.
  • Salary planning.
  • Appraisals.
  • Update Samsara events and coach.
  • Attend monthly PTC staff meetings and update status of issues. SLA for not attending.
  • Attend PTC ServiceNow and various department's project meetings.
  • Approve ServiceNow documentation updates.
  • Approve ServiceNow knowledge base submissions.

Required Skills and Experience:

• 1 to 2 years of management experience in the Electronics field or 5 to 10 years of electronic service.
• Valid Drivers License and clean driving history

Desired Skills:

• Familiarity with ServiceNow.
• Ability to manage multiple priorities and easily adapt to change.

Education: Bachelor's degree or equivalent combination of education and experience.

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