Sr. Dispute Analyst (Alexandria) at ThyssenKrupp Elevator Corporation in Alexandria, Virginia

Job Description:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking an experienced Sr. Dispute Analyst located in Alexandria, VA.

This role will serve as the point of contact for branch level escalations to resolve customer disputes. The individual will work closely with both the area general managers/account managers and the shared services collections team to drive improvement in AR.

ESSENTIAL JOB FUNCTIONS:

• Reviews disputed AR balances and engages branch and region management to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate.


• Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.


• Responsible for collaborating with general managers and account managers when action items by them are needed.


• Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.


• Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice ("Hold Letters") and final demand letters to non-paying customers.


• Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company's success rate in collecting outstanding payments.

• Bachelor's degree in business, finance, or related field preferred; equivalent combination of education and experience required


• Exposure to management consulting, private equity, or similar roles preferred.


• Experience working in an environment responsible for delivering strategic initiatives preferred.


• At least (3) years related experience with business-to-business customer interactions and/or training in collections.


• Elevator industry or service-related field experience


• Ability to read and interpret business contracts, technical procedures and government regulations.


• Ability to define problems, collect data, establish facts and draw valid conclusions.


• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

• Bachelor's degree in business, finance, or related field preferred; equivalent combination of education and experience required


• Exposure to management consulting, private equity, or similar roles preferred.


• Experience working in an environment responsible for delivering strategic initiatives preferred.


• At least (3) years related experience with business-to-business customer interactions and/or training in collections.


• Elevator industry or service-related field experience


• Ability to read and interpret business contracts, technical procedures and government regulations.


• Ability to define problems, collect data, establish facts and draw valid conclusions.


• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

TK Elevator is seeking an experienced Sr. Dispute Analyst located in Alexandria, VA.

This role will serve as the point of contact for branch level escalations to resolve customer disputes. The individual will work closely with both the area general managers/account managers and the shared services collections team to drive improvement in AR.

ESSENTIAL JOB FUNCTIONS:

• Reviews disputed AR balances and engages branch and region management to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate.


• Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.


• Responsible for collaborating with general managers and account managers when action items by them are needed.


• Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.


• Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice ("Hold Letters") and final demand letters to non-paying customers.


• Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company's success rate in collecting outstanding payments.