Operations Specialist Home Care at Brookdale Senior Living in Brentwood, Tennessee

Job Description:

Assists community management as a temporary BAH manager during vacancy or assists current manager with supervision, training, and compliance on an as needed basis. May be assigned to a Brookdale at Home office during a management vacancy, startup, acquisition, vacations, or leaves of absence. Functions in multiple roles to include supervising, quality assurance, training, regulatory matters and direct resident care as needed. Conducts operations in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness.Assists in the recruitment and retention of qualified staff and in the development and maintenance of a positive and supportive team atmosphere. May interview and recommend hiring qualified associates.Provides assistance in the areas of marketing, outreach, client admissions, client assessments and discharge procedures.May assist with and/or conduct associate performance reviews.May assess the training needs for staff, and provide training as needed.May assist in the resolution of budget discrepancies and variances.Works to resolve issues identified by clients and/or their family members.Ensures residence building and grounds are clean, free of trash and litter, and maintained in good repair.May perform routine safety inspections and ensure OSHA regulations for a safe work environment are followed.May assist healthcare management team to organize, develop, and conduct service plan reviews; supervises the maintenance of client charts; reviews documentation performed by resident care staff.Manages subordinate supervisor(s) who supervise direct caregiver and or schedulers. Is responsible for the overall direction, coordination and evaluation of BAH services.Makes own travel arrangements and communicates with supervisor as to travel plans and changes.Assures that agency is run efficiently and is in compliant with any state or federal regulations.May be required to care for clients if staffing dictates.May support a Regional Vice President with a special project or other assignments.May conduct chart and associate file audits as part of the performance improvement program.May organize and conduct performance improvement program quarterly meeting as indicated.May be involved in data-gathering, writing and summarizing annual agency evaluation in assigned role.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.Home Care Programs Operations Specialist Opportunity!Brookdale at Home is our private duty Home care product line at Brookdale Senior Living. Nationwide travel flexibilitya must with a focus on our West division.Home Care leadership and Operations experience required!Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityMake Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:Tuition ReimbursementPet InsuranceAdoption Reimbursement BenefitsVariety of Associate DiscountsThis is an incentive based position, which may include bonuses, incentive or commission plans.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.