Field Service Engineer - Mass Cytometry at Standard BioTools Inc. in Boulder, Colorado

Job Description:

Position Title: Field Service Engineer - Mass Cytometry

Location: Boulder - CO

Position Type: Full time

Requisition_ID: 2024-0267

Description:

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

Would you like to join an innovative team creating technology to power groundbreaking insights in academic, clinical, pharma and biotech research?

It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:
•Keep customers front and center in all of our work
•Be accountable and deliver on commitments
•Drive continuous improvement
•Be collaborative and work as one team: fostering communications in a
learning, coaching, and helpful environment

Standard BioTools is looking for motivated Field Service Engineer to deliver exceptional service across Standard BioTools’ portfolio of products in Mass Cytometry systems, serving as the primary customer contact on technical and service-related issues.

He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization.

This position is a field-based regional position, and travel throughout North America is to be expected.

Preferred location: Denver CO, or within a 2 hours’ drive of the Denver CO airport.

Description:

• Responsible for system installations, service visits, and technical support case management

• Troubleshoot instrument hardware and software, often under challenging conditions

• Contribute to high-value service-related procedures and documents

• Identify areas for product and process improvement and communicate these accordingly

• Adopt and leverage our Salesforce.com business policies, procedures, and reporting

• Travel around 75% on both a scheduled and unscheduled basis

Minimum Qualifications:

• BS in Science or Engineering discipline with 2 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.

• Technical support/service experience a plus.

• Substantial working knowledge of optical, electrical and mechanical sub-systems.

• Expertise in employing root cause analysis and corrective action methodologies.
  Prior work with Life Science instrumentation, or any other Laboratory Capital Equipment a plus.

• Strong verbal communication skills.

• Good customer facing skills

• Open to local and overnight travels

• Good initiative, critical thinker, self-motivated and willing to learn.

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health?

Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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