The position is accountable for leading the Operations teams of the company, including customer service, warehouse operations, cleanroom packaging team, purchasing, and IT/facility infrastructure. This position is responsible for ensuring compliance with the company's ISO 9001:2105 Quality System and Standard Operating Procedures. This position reports directly to the CEO and will play a critical role in developing and implementing key strategic projects, such as advanced inventory planning capabilities, customer service tools, and facility enhancements and maintenance.
Responsibilities include:
Customer Service
Lead and develop team consisting of Supervisor and 4 Customer Service Representatives
Ensure customer service level is at or above 97%
Assess opportunities to improve team efficiency through process and technology enhancements
Maintain service level reporting, and improve tracking on customer backorder levels
Ensure team is properly staffed to support company growth targets
Purchasing
Manage one senior inventory planner
Utilize our forecasting tool and reporting to assist decision making process to reduce inventory turns
Partner with VP of Finance to ensure appropriate inventory stocking strategies
Implement process to proactively manage inventory with expiration dates
Operations and Logistics
Drive efficiency and productivity initiatives to support company growth objectives, deliver higher service, and improve cost
Implement production planning processes for cleanroom production teams. Accountable for safe, effective, and adequate finished good inventory levels in line with forecasted demand
Develop a process for growth in our BBS product line that includes staffing our BBS cleanroom, production management, and component purchasing
Lead team consisting of Warehouse/Inventory Manager, 4 Warehouse Associates, 10 Cleanroom Packaging Associates, and variable levels of temporary employees
Maintain reporting on warehouse capacity, develop metrics and tracking capabilities to assess warehouse labor needs, efficiency, and quality
Ensure adherence to company Standard Operating Procedures, customer shipping requirements, and warehouse processing policies
Properly staff warehouse and cleanroom packaging teams and develop a plan to support company growth targets
Coordinate facility maintenance needs and requirements
Support and coordinate IT enhancement projects
Quality Management
As head of Operations, ensure the company's quality system and standard operating procedures are executed and adhered to
Periodically review standard operating procedures, and ensure staff is properly trained
Participate in customer audits and work closely with our Quality Manager to ensure we are continuously audit-ready
Partner with the lead Engineer of BBS to ensure tubing assemblies and delivery dates meet customers' quality expectation
Qualifications
Bachelor's Degree in Operations Management, Supply Chain, or similar
A minimum of 7 years of progressive operations management experience
Professional experience in Distribution or Manufacturing Organization, Pharma or Healthcare industry is a plus
Proficiency with Sage ERP systems, warehouse management systems, and MS Office (Excel, Word, PowerPoint) is highly desired
Exposure to ISO 9001:2015 Quality Systems/Processes and in-process improvement is desired
Skills/Abilities/Competencies
Initiative - comfortable acting with a sense of urgency, willing to challenge others when appropriate
Integrity - unquestionable moral character with high integrity
Communication - excellent communication (written and verbal) and interpersonal skills
Relationship Building - record of establishing and maintaining professional working relationships with customers, co-workers, sales reps, vendors, investors, etc.
Problem Solving & Decision Making - ability to identify problems, collect/analyze financial data, and willing to make sound business decisions after analysis
Customer Focus - ensures processes and team are oriented around customer needs and commitments
Results Orientation & Business Thinking - focused on outcomes with consideration for integrated business processes
Drive & Energy - ability to initiate and conduct multiple projects simultaneously, independently and in a supportive team environment
Adaptability - the ability to adjust to new conditions based on company initiatives and customer needs
Process Improvement - focus on details, excellent follow-up/follow through
Organizing & Planning - knows how to get things done in a thoughtful, planful and orderly manner