Fiber Director at CLEVELAND UTILITIES in Cleveland, Tennessee

Job Description:

Cleveland Utilities Authority, a municipal utility providing electric, water, wastewater and fiber services to the Cleveland, Tennessee/Bradley County area, is seeking a Fiber Director. This position will require a strong working background in the FTTH/FTTP Telecommunications business and technology and be comfortable addressing and resolving complex problems.

ESSENTIAL FUNCTIONS:

• Manages all aspects of CUA Fiber/Broadband project including construction, installations, network, DIA, and staffing.
• Responsible for working with vendors, contracts, or internal resources to define scope and technical requirements.
• Manages budget and forecast.
• Responsible for Commercial and Residential Sales and Customer Take-Rate, Customer Care, Technical Support, Installation and Repair, Core and Access Networks, and other areas critical to the success of the market.
• Sets market goals, measures performance against those goals and develops budgets and plans designed to achieve those goals.
• Develops and ensures the successful execution of compelling operational strategies and plans to improve market revenues, operational efficiency, and customer satisfaction.
• Monitors competitive activity and devises strategies and plans to retain customers and improve market advantage.
• Regularly and effectively communicates with customers, community leaders, team members, shared service colleagues, and company leadership regarding the Company and the market.
• Designs and ensures the proper execution of practices, processes, and other measures to ensure desired market results.
• Manages and resolves (and works to minimize) customer escalations and ensures market colleagues are committed to envisioning and delivering premier customer satisfaction and are fulfilling that mission.
• Performs other duties as assigned by Vice President – Information Technology Division.

PERSONAL REQUIREMENTS:

• Bachelor’s degree in a related field (from an accredited college/university): Required. Master’s degree (from an accredited college/university): Preferred.
• Ten years of job-related experience, with increasing responsibility in the telecommunications industry.
• Successful track record in managing a FTTH/FTTP telecommunications network.
• Advanced knowledge of installation, repair, central office, and outside plant functions.
• Knowledge of OSP engineering and functions.
• Proficient use of Microsoft Word, Excel, and PowerPoint.
• Experience with QuickBase.
• Valid Tennessee driver’s license.

Qualified applicants should submit a resume by Monday, December 23, 2024, to:

CLEVELAND UTILITIES AUTHORITY
ATTN: HUMAN RESOURCES
POST OFFICE BOX 2730
CLEVELAND, TN 37320-2730

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