Join an innovative technology company at the forefront of e-commerce, where we're committed to delivering seamless online experiences and top-notch customer service. We're looking for a passionate Technical Customer Service Specialist with Intercom experience to support our growing customer base and drive satisfaction on our e-commerce platform.
The Role:
As a Technical Customer Service Specialist, you'll provide exceptional support to our customers via Intercom, troubleshooting technical issues, guiding users through our e-commerce platform, and ensuring a smooth, enjoyable customer experience. This role is perfect for a tech-savvy communicator who loves problem-solving, has a passion for customer success, and is excited to be part of a dynamic team.
Responsibilities:
Respond to customer inquiries and provide expert troubleshooting via Intercom, addressing issues related to account management, product inquiries, order processes, and website navigation.
Collaborate with internal teams to solve complex issues and enhance the customer journey.
Track and analyze customer feedback, providing insights to the team for improving our e-commerce site.
Maintain high levels of customer satisfaction by delivering friendly, fast, and accurate support.
Contribute to a knowledge base and internal documentation to streamline support processes.
Requirements:
Experience using Intercom to deliver customer support (required).
Strong technical troubleshooting skills and familiarity with e-commerce websites.
Excellent written and verbal communication skills, with an empathetic approach to customer service.
Ability to work both independently and collaboratively in a hybrid or remote environment.
Must reside in Florida to meet occasional in-person requirements.
Why Join Us?
Be part of a rapidly growing tech company with a culture of innovation.
Flexible work environment with remote and hybrid options.
Opportunities for professional growth and development.