Casappais an Italian owned multinational company, founded 70 years ago and is still owned by the Casappa Family. We design the main components of the hydraulic system, for applications in the fields of construction, road vehicles, material handling, agriculture, and mining.
The Role
Casappa Corporation is seeking a Customer Service Representative for our Batavia, IL facility. This fast-paced role involves serving as the customer advocate for our North American clients. You'll be responsible for order management, ensuring timely and complete shipments, and coordinating with planning team. Your communication and problem-solving skills will help maintain superior customer service.
You will
Manage customer orders: quote, enter, changes/updates, monitor, and address lead times and late issues.
Prioritize and escalate urgent requests with internal teams.
Coordinate with planning on order fulfillment and inventory.
Review forecasts and input data into the ERP system.
Investigate and resolve customer complaints, forecast changes and order changes.
Maintain records using Microsoft tools and ERP systems.
Build strong relationships with customers through effective communication.
Identify opportunities to improve customer service.
Manage the RGA process by creating and processing Return Goods Authorization requests for customers
Your Skills
This is a good opportunity if you have:
High School Diploma or GED
Minimum two years of Customer Service experience, preferred in a distribution or manufacturing environment
Experience with ERP systems preferably Infor LN, and Microsoft Office Suite is highly valued
Strong organizational and communication skills
Location: Batavia, IL
Work hours: M-F, first shift Overtime eligible
Salary: salary will be based on experience, qualifications, and market considerations.
The Team
Be part of a collaborative team where your contributions make a difference. There are opportunities for professional growth and advancement within a supportive environment, with a focus on work-life balance.
Join a leading company known for its innovation and commitment to quality
in the market. We offer a competitive salary and a rich comprehensive benefits package. Apply today.