As a Customer Experience Representative with Tradebe, you will work closely with the Sales team to provide quality customer service to all of Tradebe's internal and external customers.
Key Responsibilities
Effectively utilize, coordinate, and cultivate strong relationships with Sales, Approvals, and Operations to ensure the delivery of high-quality and timely service to customers
Act as a point-of-contact and interface between customers/prospects, sales, and facilities
Review profiles and manifests to ensure compliance with DOT and RCRA regulations
Generate and submit waste profiles for approval
Provide quotes for potential waste streams
Submit new customer contract pricing to the pricing team and update prices for current customers as necessary
Coordinate with the transportation team to schedule and confirm appointments for customer pickups and delivery
Qualifications
Bachelor's degree in Communications, Business Administration, Environmental Science or related field is preferred
Strong skillset in professional communication, collaboration, and organization
Excellent analytical, organizational, and problem-solving skills
Friendly demeanor and a service-oriented approach
Demonstrated problem-solving abilities, particularly in a fast-paced environment
Proven proficiency in multitasking while maintaining excellent attention to detail
Ability to read, understand, and apply common operational documents, SOPs, and waste manifests
Knowledge of RCRA and previous waste profiling experience is highly preferred
We offer
Competitive pay and benefits
Student loan repayment assistance
Generous vacation and sick plans
Medical (including telehealth), dental and vision
401k Retirement match
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Agency paid, basic life and AD&D insurance
Career ladders, professional development, and promotion opportunities