MMP Staffing is seeking a dedicated and experienced Resident Specialist to provide superior customer service to residents, guests, and team members at the property site. This role involves showing and leasing apartments, assisting in the moving process, and providing administrative support to the Community and/or Services Maintenance Manager for various property-related tasks. Experience in Section 8 housing and LIHTC is preferred.
Essential Functions:
- Customer Service: Answer or return all calls promptly with the highest level of customer service. - Appointments: Schedule appointments and conduct in-person visits as needed. - Resident Relations: Listen to resident requests, concerns, and comments, and refer them as appropriate. Develop relationships with residents to understand their needs and aspirations and build trust. - Maintenance Requests Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service. - Property Tours: Greet prospective tenants and show the property and its features according to established procedures. - Application Processing: Process applications for approval and follow up with applicants. Pre-qualify prospects according to company procedures and housing requirements. - Service Inspections: Conduct service inspections with the Service Management team to ensure apartments are in move-in condition. - Community Engagement: Facilitate and attend community engagement activities with residents, as directed by the Community Manager. - Rental Payments: Manage the rental payment process. - Lease Administration: Prepare recertifications and lease renewals, and enter data into the tracking system.
Other Responsibilities:
- Contribute to the cleanliness and curb appeal of the community on a continuous basis. - Conduct market surveys and shop competitive communities. - General clerical duties: photocopying, faxing, mailing, and filing; sign for and distribute packages. - Track and ensure timely delivery of resident notices. - Coordinate and maintain records for staff office, phones, parking, and office keys. - Code and process invoices and research discrepancies as needed.
Knowledge, Skills, and Abilities:
- Excellent customer service, verbal, and written communication (English language) skills. - Ability to type at least 35 wpm. - Demonstrated ability to learn and operate office systems including telephone, copier, and computer systems. - Proficiency with Microsoft Office including Word, Excel, and MS Outlook.
Education & Experience:
- High school graduate or GED equivalent. - 1+ year of customer service experience in Property/Hotel/Retail or Sales. - Experience and proficiency with Microsoft Office. - Familiarity with industry software such as Yardi is a plus.
MMP Staffing is excited to find a dedicated professional to join our team and contribute to the strong community environment we strive to build and maintain. If you have the qualifications and a passion for property management, we encourage you to apply.