Primary responsibilities of the Aftermarket Technician include support and evaluation of line failures as well as customer returned products. The Aftermarket Technician will be expected to have experience and proficiency in using test equipment as well as a keen eye for visual inspection to support troubleshooting of defective products.
MAJOR DUTIES AND RESPONSIBILITIES:
Monitor, validate, inspect, analyze, and test quality of products and processes
Investigate non-conformance issues to determine root cause and recommend corrective action(s) using systematic problem solving methods (e.g. 5 Why)
Create, maintain, and comply with quality documentation
Recognize trends, analyze data and propose solutions to recurring problems in processes and equipment using statistical analysis/techniques (e.g. SPC, Pareto)
Assist in developing and documenting inspection criteria, test methods, gage evaluation for products and test equipment (Gage R&R)
Create, issue and communicate Quality Alerts to production floor when needed for internal/external findings
Provide technical support/recommendations to operations and/or engineering to identify improvements in cycle-time, yield, unit cost, quality, safety and compliance of production processes
Collaborate with production personnel and other departments to gather information and draft reports to improve equipment, processes, and products
Assist in internal or external quality audits and field investigations as needed
Daily reporting of quality for line rejects & customer returns as they arise
Travel to customer/supplier sites to support corrective measures, audits etc. may be required
KNOWLEDGE, SKILLS, AND ABILITIES NECESSARY:
Strong aptitude and experience with systematic identification of root cause and corrective measures
Must work and have track record of working with minimal supervision
Math skills to include simple addition, subtraction, multiplication, division, decimals, and fractions
Familiarity with various statistical and quality methodologies including but not limited to Statistical Process Control (SPC), 5S, 8D, Failure Mode and Effects Analysis (FMEA), Gage Repeatability and Reproducibility (R&R)
Understanding of production processes, quality control, and other techniques for maximizing the effective manufacture of products
Ability to read and interpret engineering drawings and specifications
Experience with troubleshooting electrical/electromagnetic systems strongly preferred
Excellent verbal and written skills necessary in order to communicate detailed analysis and reporting of findings on line failures, customer return evaluations and other RCCM as necessary
Strong computer skills to include all Microsoft Office tools and various other LabView or MRP like systems
EDUCATION and/or EXPERIENCE
Associate's degree with an emphasis in quality control, instrumentation or engineering and one (1) year of manufacturing or quality experience
Or
High school diploma or equivalent and three (3) years of manufacturing or quality experience
Prefer candidate with training in 5S, Six Sigma, Lean and other equivalent alternative manufacturing excellence skills