Location: Westbury, NY (Remote) - supporting the New York office.
(NO C2C)
About this Role:
The ideal candidate is an experienced Program Manager in the Healthcare Payer and Insurance domain with Third-party Administration of self-funded clients in the Multi-employer Trust or Health Plan administration who excels in client interaction and can effectively oversee strategic programs or projects that involve multiple workstreams/departments. They are skilled in managing initiatives from start to finish, leading cross-functional teams, and ensuring ongoing program success. They are adept at guiding stakeholders through important decisions, coordinating activities, and driving process improvements. Furthermore, they have a keen understanding of stakeholder needs and utilize this knowledge to develop strategies that optimize ROI, customer satisfaction, and overall organizational performance.
Here's what you will be working on:
Responsible for planning, directing, and coordinating product/program implementation in the Multi-employer Trust or Health Plan Administration of self-funded clients in the healthcare payer
Documents scope, and objectives and ensures they align with expected business outcomes.
Develops and manages project plans, including scheduling, resource tracking, and financials.
Defines and implements program/project management standards and processes.
Ensures timely production and approval of deliverables from internal and external stakeholders
Proactively identifies and manages project risks & decisions and communication
Established program governance and provides clear communication to all program stakeholders, including senior management.
Serves as the primary point of contact for program management-related inquiries.
Works closely with clients, cross-functional teams, and stakeholders to plan and develop project scope, resources, and timelines.
Manages project risks, issues, and decisions, prioritizing them effectively.
Develops and manages project budgets, delivering against business goals.
Builds and maintains strong client and business partner relationships.
Contributes to internal initiatives to drive efficiencies and best practices.
Here is what you need to have:
Bachelor's degree in business administration or healthcare-related field.
8+ years of Program/Project Management experience with a focus on Client and product implementation.
4+ in Healthcare Payer with Business and IT Solutions across these domains for self-funded client implementation Multi-employer Trust (Hours & Eligibility mgmt, Contribution Acctg) or Health Plan Administration (Benefits & Claims Administration, Portals), Reporting.
Strong leadership, time management, facilitation, and organizational skills.
Working knowledge of Payer Administration with client implementation and product enablement.
Strong analytical, problem-solving, and conceptual skills.
Strong working knowledge of change management principles.
Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment.
Stakeholder management skills in large complex projects/programs with Internal and external teams preferred.