IT Helpdesk Technician provides a variety of user, desktop, and production support for multiple sites in the United States. The position will handle front end user requests in person and remotely, onboard and offboard users, maintain desktop and printers, keep inventory, and assist in any IT projects as required. The role will share in rotating on call support
ESSENTIAL DUTIES AND RESPONSIBILITIES
Be the first point of contact for user questions and support requests.
Provide Windows 7, 10, and 11 support for users at multiple sites.
Provide software support for Microsoft Office, IP phones, and other end user applications.
Triage and troubleshoot basic network issues.
Manage users and groups in Active Directory.
Manage mailboxes in Microsoft Exchange.
Image and ship computers, coordinate the return of equipment.
Assist with vendor management.
Maintain documentation.
Create and provide end user training.
Rack and stack network equipment.
Escalate issues to MSP and Systems Administrators.