Position -Deskside support tech • Job Title:- Desktop Support Technician • Job Type:- Full-time (Contractual role for 1 Year) • Client Industry- Pharmaceutical •Job Summary:
The L2 Desktop Support Technician is responsible for providing advanced technical support and
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and
software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities: • Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues. • Diagnose and resolve advanced technical issues escalated from the L1 support team. • Install, configure, and maintain operating systems, software applications, and system updates. • Perform root cause analysis to identify recurring technical problems and develop solutions. • Excellent in troubleshooting break/fix issues of windows and mac computers • Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. • Collaborate with IT team members on projects, upgrades, and implementations. • Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system. • Provide remote support and troubleshooting for users working from home or in the field. • Train and mentor junior support technicians as needed. • Ensure compliance with IT policies, security protocols, and best practices. • Perform routine maintenance and inspections to ensure optimal performance of equipment • Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications: • Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience. • 2-4 years of experience in a desktop support or similar role. • Strong knowledge of Windows and Mac operating systems. • Proficiency with Microsoft Office Suite and other common software applications. • Experience with Active Directory, group policies, and user account management. • Familiarity with remote desktop tools and support software. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support