MAU is hiring a Debt Collections Manager for our client in Augusta GA. As a Debt Collector Manager, you will oversee collections operations and lead a dedicated team. We seek a motivated individual with strong customer service skills to help consumers understand and repay their debts while delivering exceptional results. This is a direct-hire opportunity.
Benefits Package:
401k
Life insurance
Health insurance
Dental insurance
Vision insurance
Short term disability
Long term disability
Paid time off
Health savings account
Continuous training
Growth opportunities
Shift Information:
Monday to Friday; 8:00 AM to 5:00 PM
Required Education and Experience:
3+ years of experience in collections
2+ of experience in a team lead or managerial role, preferably within a call center environment
General Requirements:
In-depth knowledge of collections practices, laws, and regulations
Exceptional verbal and written communication skills, adept at negotiating and persuading customers to resolve outstanding debts
Proven leadership abilities to motivate and guide teams toward achieving targets and deadlines
Strong organizational and time management skills, capable of prioritizing and managing multiple tasks simultaneously
Analytical mindset with the ability to interpret data, identify trends, and make informed, data-driven decisions
Proficient in collections software and systems
Strong problem-solving skills, able to think creatively and develop innovative solutions to collections challenges
Strong attention to detail, ensuring accuracy in all records and communications
Excellent interpersonal skills, fostering positive relationships with customers and colleagues
Availability for a full-time work schedule, including regular in-person attendance and limited Saturday hours, with a minimum requirement of 40 hours per week
Essential Functions:
Develop and implement effective strategies and procedures for collections
Lead and manage a team of collections agents, offering guidance, support, and training as needed
Monitor and analyze the team's performance, implementing measures to enhance productivity and success rates
Review and evaluate delinquent accounts, determining appropriate actions in line with company policies and legal requirements
Communicate with customers regarding outstanding debts and payment options
Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
Collaborate with cross-functional teams, including legal, finance, and customer service, to address complex or escalated customer issues
Prepare and present regular reports on collections activities, providing data and insights to upper management
Physical Requirements:
The physical demands outlined here reflect what employees must meet to effectively perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to fulfill these requirements. In this role, employees will frequently sit and engage in phone conversations for extended periods.
MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.
All Applicants must submit to background check and drug screening
Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position