C-K Control Temp, Inc. is seeking a full-time dedicated Dispatcher (HVAC Service Coordinator) to join our amazing team. The ideal candidate will have experience in field service, HVAC and the ability to work in a fast-paced company in growth mode.
Responsibilities:
Dispatch/coordinate service requests and schedule appointments efficiently.
Review Service Technician work hours are entered correctly and validate Payroll has accurate hours before every Monday payroll transmittal.
Input Pipefitters hours into Service Factor - volume fluctuates seasonably.
Close-out Service Technician tickets timely, reconcile for correct hours, materials and send to Accounts Receivable for invoicing.
Collaboration with Finance/Payroll for Technician billing/hours.
Update Smart Sheets jobs/job board daily.
Communicate with technicians and clients to ensure timely service delivery.
Client support and triaging their needs.
Maintain accurate records of service calls.
Assist Warehouse with PO's and parts - relentless follow-up on ordering, delivery and data entry.
Assist Service Manager administratively as needed (reports, follow-up, labor planning, hours).
Utilize a basic knowledge of HVAC systems and refrigeration when applicable.
Provide a WORLD CLASS customer service experience to all customers, partners, and vendors via phone & email. Always extremely professional, courteous, & pleasant.
Qualifications:
Previous experience in a service coordination role is required.
Basic knowledge of HVAC systems, refrigeration, and air conditioning is a must.
Ability to work in a fast-paced environment.
Professional communication oral and written.
Respectful and professional behavioral response under pressure.
Ability to multi-task a must.
MS Office experience, specifically Excel and Outlook.
Strong organizational skills and attention to detail.
Strong interpersonal skills when working with many different employee and client personalities.
C-K Control Temp, Inc. is an Equal Opportunity Employer