The Customer Service Representative will manage client accounts, oversee contract terms, and serve as a primary contact for customers. This role involves collaborating across departments to meet client needs and handling contract-related matters with precision and professionalism.
Key Responsibilities:
Manage large client accounts, providing high-level customer service and support.
Act as a department liaison to facilitate client orders, logistics, and contract details.
Administer contract preparation, negotiation, and compliance for standard and custom agreements.
Respond to client inquiries and manage concerns, including monthly on-call duties.
Ensure client satisfaction through proactive problem-solving and consistent follow-up.
Occasionally travel (4-5 times per year) for client meetings and to foster relationship-building.
Qualifications:
Experience: 2-3 years in customer service and 1-2 years in account management (not call center-based).
Industry Background: Experience in aerospace is preferred, but transferable skills from other industries are welcome.
Education: High school diploma or GED is required; a bachelor's degree is a plus.
Technical Skills: Proficiency in Microsoft Excel, Outlook, and ERP systems (Siteline experience preferred).
Perks:
Opportunity to work in a dynamic aerospace environment.
Competitive compensation package, including bonus eligibility.
Four-day workweek, with Fridays off.
Professional growth in a collaborative team setting.
Paid travel to meet clients and attend events.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.