Moon & Adrion Insurance Agency is seeking a Full Time Insurance Customer Service Representative to work with Personal and Commercial lines customers in our Middletown office. Previous Insurance agency experience and an active Ohio P&C Insurance license are preferred for this position. Competitive salary, and an inviting, friendly work environment at this family owned and operated insurance agency that has served Middletown and the surrounding areas since 1921.
Benefits for the Insurance Customer Service Representative:
401(k) offered
Potential Hybrid Work/Work from home after 90 days (discussed in interview)
Life insurance
Competitive base salary (commensurate with experience)
Competitive commission structure (based on sales)
Bonus incentive based on individual/agency performance
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within agency
Qualifications for the Insurance Customer Service Representative:
Property and Casualty License is highly preferred, must be willing to obtain within 30 days of offer date
At least 1 year of customer service or client-facing experience is required
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Interest in marketing products and services based on customer needs
Self-motivated
Detail-oriented
Ability to work in a team environment
Responsibilities for the Insurance Customer Service Representative:
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.