The Sr Specialist, Digital Experience will be responsible for strategically arranging and showcasing Solo Stove's website catalog, driving key e-commerce KPIs of conversion, engagement, and bounce rate.
Key Responsibilities:
Digital
Responsible for e-commerce operational tasks and duties, including owning product setup, pricing updates, site merchandising, filter functionality, navigational updates, and on site search optimizations
Drive ongoing improvements to our configurable toolset, with a focus on sorting rules, product placement, evergreen content, page content, third party vendors and site configuration
Own day to day operations and updates of 3rd party tools, including Algolia, Yopto, Narvar, to maximize revenue potential
Provide support across wider projects in both site merchandising and consumer experience
Work closely with conversion optimization and CRM/personalization teams to identify and drive PLP/PDP experiments
Partner with the content team to set up compelling creative displays and merchandise assortments
Work closely with cross functional partners including commercial planning and promotions, Creative and Marketing to bring marketing strategy and product campaigns to life via the site
Inventory + Customer Care
Bridge relationship with Customer Care to own and optimize post purchase experience and KPIs
Support planning team, ensuring the right types and quantities of products are stocked on the site
Help support product lifecycle strategy by being fully intune with key product sales and drivers
Analytics + Reporting
Understand key ecommerce metrics and pulling data, support Site Merchandising Manager in preparing all key data updates for weekly/monthly/quarterly reviews
Working closely with the Analytics team to define merchandising best practices that drive conversion
Requirements
Bachelor's degree and 5+ years of relevant work experience
Working knowledge of Merchandising tools and CMS, preferably Contentstack
Working knowledge of ecommerce systems, preferably Salesforce
Some understanding of Heat Map Tools and journey analysis a plus
Experience working in a collaborative, fast paced, professional environment
Strong capacity for multi-tasking, organization, working independently and time management
Candidates should have a high attention to detail, be able to maintain accuracy doing multiple tasks in a fast paced environment
Analytic focus, with an ability to turn merchandising data into actionable insights
Experience working with third party vendors
Proactive personality
Must be comfortable working with technical systems and troubleshooting web issues
What we offer you
We will add this part for you as well!
Competitive Salary
Flexible vacation policy
Benefits
Priceless opportunity to work with the coolest team ever!