Data Entry Clerk at Insight Global in Ridgefield Park, New Jersey

Posted in Other about 5 hours ago.

Type: full-time





Job Description:

Compensation:

18-21/hr

Must Haves:
  • 4-5 years of relevant experience in a similar role can substitute for lack of degree
  • Or minimum/internship experience with associate or bachelor's degree
  • Basic Excel skills for data entry and processing
  • Ability to understand and apply return policies
  • Attention to detail to validate serial numbers and product information
  • Strong communication skills to interact with customers

Plusses:
  • Bachelor's degree
  • Experience working with shared inboxes and processing customer requests

Day to Day:
  • Responsible for reviewing and processing customer return requests that come into a shared inbox
  • Validating that return requests are within the company's return policies
  • Checking serial numbers and product information in the system
  • Communicating with customers to approve, reject, or request additional information on return requests
  • Entering approved return requests into the system
  • Will work closely with returns reconciliation team to coordinate on any post-return issues or discrepancies

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