In this entry-level role, the Member Support Representative is considered the "front line" of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.
What's in it for you?
Compensation based on experience
Faith and purposed-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY
Professional Development
Paid Training
Essential Job Functions
Attend to member inquiries via phone and email with time sensitivity in mind
Verify and/or update member information as needed
Attract prospects by answering questions and giving suggestions
Make recommendations to obtain memberships when appropriate
Review member concerns and provide escalation to management when necessary
Ensure guidelines are communicated clearly and concisely
Ability to offer emotional support and empathy
Thrive in a team environment and work well with others
Upholds the mission, vision, values, and customer services standards of CHM
Always maintain a professional demeanor
Experience Requirements
Required: HS Diploma or equivalency
Able to operate a PC, including working with information systems/applications (Gift Manager)
Previous experience with Microsoft Office programs
Strong verbal and written communication skills along with active listening to provide exceptional customer service
Strong analytical, organizational, and problem-solving skills.
Able to organize workloads and multi-task
Perform other job duties as assigned by management
Schedule
9am-5pm, Monday through Friday
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.