Mantell Associates is partnered with a Diagnostics organisation who are seeking a Field Application Specialist to join their global team.
Field Application Specialist - Responsibilities:
Educate, train and support new/existing customers on instrumentation and data analysis
Train customers on the use of assays, instrumentation and software
Assist existing customers with assay troubleshooting and data analysis
Provide support for customers wishing to develop their own assays on the platform. May include but not be limited to inflammation, oncology, metabolic disorders, neuroscience, immunogenicity, PK, toxicology, bioproduction
Attend scientific meetings, conferences and trade shows, providing feedback and reports on findings
Working as part of a team, integrate information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking. As requested, provide scientific seminars/conferences to prospective customers
Collaborate with account managers in the strategic sales process to expand instrument and consumable sales in the territory
Present internal scientific peer training session to sales, FAS and management teams
Create reports and presentations from assay development visits and new evaluations
Provide feedback from the field to other team members, account managers and internal groups
Document activities and customer interactions in the CRM software (SalesForce.com)
Track, identify and review new literature referencing products and methods
Be aware of and maintain a good working knowledge of key competitor technologies and provide strategic information to sales team
Other duties as assigned
Field Application Specialist - Requirements:
Ph.D. in Life Sciences or related area required
Master's or Bachelor's degree in related field with equivalent experience considered
A minimum of three years of hands-on experience working in a molecular biology lab, clinical lab, discovery lab, or biochemistry in a research or clinical setting is required
Previous experience in a field application or scientific support position is desirable
Experience in protein biochemistry is a plus
Demonstrated superior competency in analytical skills and strong scientific fundamentals
Thorough understanding of the principles of immunoassays, their development and their applicability in different research fields
Solid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.)
A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers
A good understanding and competency with software and software systems is desirable
Ability to travel and work outside normal business hours as needed
Mantell Associates is a specialist Pharmaceutical and Life Science headhunting firm. For more information on this opportunity, contact us at +44 (0)20 3854 7700.