The implementation project manager is responsible for driving value for clients during the onboarding process. Reporting to the Head of Client Experience / Support and Data, you will lead joint Client and Marquis teams to ensure timely onboarding.
This a 4-month contract role and a hybrid position located in Plano, TX.
Duties Include:
Lead multiple client program implementations simultaneously by applying effective implementation methodology and customizing project plans based on internal processes, configuration requirements, and client needs.
Lead pre-implementation, kick-off and status calls with the client
Leveraging GuideCX software, plan and maintain the implementation project plans for multiple clients
Track activities across the client and internal project resources and produce executive facing bi-weekly status reports
Effectively manage project scope
Coordinate project results and lead status meetings to communicate results, task owners, and next steps with clients and internal departments, Sales and Account Executives, Product Solutions, and Client Support
Actively identify, manage and mitigate risks and issues on the project to include engagement with executives
Position Requirements:
3+ years as a client-facing software implementation manager
Bachelor's degree or equivalent experience.
Proven understanding of standard processes in project lifecycle methodology and project management principles.
Sense of urgency and extreme focus on getting the client to value realization quickly
Experience with implementations on multiple platforms and systems.
Project Management tool/software experience (Smartsheet, MS Project, etc.)
Excellent business writing and interpersonal skills.
Other Desirable Qualifications
Experience working with Bank and Credit Unions
Location
This role is a hybrid role that will work onsite 1-2 days per week at our Plano, TX location