Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses.
We offer collaborative team environments with opportunities for growth into senior marketing or event management roles. Come work with a supportive culture that values innovation, accountability, and employee growth!
About the role
As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt. You will work as a partner to our customer success managers, shipping and hardware team, product managers, and development team to relay and solve software and hardware issues. Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team. Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.
Qualifications:
Able to work 8 hour shifts on site Mon-Fri (shifts will vary)
Potential to work 4AM to Noon Shift
Strong verbal and written communication
Ability to de-escalate situations
High level of attention to detail and aptitude for technology
You will stand out if you also have:
Previous experience in tech support
Bilingual in Spanish/English
Ticket tracking software (Salesforce, Jira, etc.)
Benefits and perks
Equity in the form of stock options
Monthly lifestyle benefits that can be personalized to reduce stress, give time back, impact your family, and spark joy
Health, dental, vision, and life insurance
Employer HSA contribution
401K self contribution
Accrued PTO, with 14 paid company holidays
On-site gym with showers and stocked kitchen with weekly lunches