Soroc is looking to engage an End User Support Analyst to work on an onsite contract in Miami, FL. This will be a long term contract for 5 years.
Job Overview
We are seeking a dedicated and knowledgeable End User Support Specialist to join our client's dynamic team. The ideal candidate will possess a strong background in IT User Support, with the ability to troubleshoot and resolve technical issues efficiently. This role involves providing support for a small office with laptop/phone support/printers, etc. All PC/windows environment
Responsibilities
Provide technical support for hardware and software issues,.
Perform desktop support tasks, ensuring all systems are functioning optimally.
Utilize Servicenow ticketing systems to track and manage support requests.
Maintain clear communication with clients, offering timely updates on the status of their issues.
Must Have skills/Experience:
Experience in providing end user technical support Level 1 to Level 1.5
2 -3+ yrs experience in troubleshooting Laptops, PC's, printers in a Windows environment.
Experience using ticketing systems such as Servicenow preferred but not required.
Strong problem-solving abilities and attention to detail.
Excellent communication skills, both verbal and written, to effectively assist clients.