Summary: The Customer Care Representative ensures the highest level of communications with customers to provide order accuracy and resolution of any issues.
Responsibilities: • Receives and enters orders for concrete products. • Schedules times and dates of orders • Ensures accuracy of orders. • Assists in resolving customer complaints. • Monitors order status as required. • May be required to act as a dispatcher. • Follows all rules and regulations as outlined in Thomas Concrete policies. • Complies with all environmental, health, and safety policies, procedures, and requirements.
Requirements: • High School Diploma or GED • Basic computer skills including Microsoft Excel, typing and data entry • General knowledge of the construction industry, with knowledge of concrete preferred • Ability to read and understand written or diagrammatic instructions, including road instructions, manuals, rules, regulations, etc. • Ability to handle high volume of calls in a positive and professional manner • Ability to deal effectively with people and work well in stressful situations • Ability to make decisions based on experience, personal judgment, and data • Ability to handle frequent distractions from radio, phones, etc. • Early start times are the norm; may be required to work overtime and weekends • Bi-lingual (Spanish and English) a plus
Environment: • This position requires much concentration and focus - subject to stress caused by a changing environment, diversity, and demands in the organization, tight deadlines and workloads. • Regularly work in a team environment, effectively and efficiently achieving goals, improving processes and resolving problems. • The duties of this position are conducted in an office setting. Communication occurs through phone, email, text and occasionally face to face.