Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.
Key Responsibilities
Provide excellent customer service to all customers and adhere to department service level requirements
Ensure privacy of customer information by adhering to Quantum's verification standards
Conduct research, follow-up on customer requests and input adequate notation for all customer related communications
Provide customers with accurate and precise information in response to their requests
Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations
Perform continuous outreach to established customers, with a focus on customer retention
Collaborate with multiple departments to address customer requests
Prepare contracts and other legally binding documents for execution by our customers