Sr. Account Specialist II at Stella-Jones Corporation. in Lufkin, Texas

Job Description:

Manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities:

• Manages contract customer accounts $15m and above annually

• Advanced Inventory management and review

• Manage Advanced Consignment Inventory with 15 or more locations

• Performs target reviews for customers

• Understands supported contract and adheres to requirements

• Ability to run interpret complex analytical reports and reconcile discrepancies

• Leads customer/internal meetings when necessary

• The ability to work overtime/storm response when necessary

• Proactively puts together and understands complex price adjustment

• Assists with RFQ's for assigned contract customers

• Prioritize incoming emails and tasks to meet deadlines

• Advanced Microsoft office Suite skills

• Complete Master Data requests as needed

• Advanced Power BI skills

• Anticipate the requirements needed to support the RSM's/Directors

• Travel as needed for customer relations or inventory counts 15%

• Proactively communicates pertinent information with cross functional teams and Supervisor as required

• Ability to communicate with customers

• Assist with special projects as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications:

• Education: Associate degree (A.) or equivalent; or four or more years related experience and/or training
• Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge

Knowledge, Skills and Abilities:

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally.
• Demonstrated ability to review RFP's and to identify business issues.
• Ability to make sound decisions with minimum supervision and delegates effectively.
• Ability to build strong working relationships and have an excellent customer service record.

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