Customer Experience Specialist - AST Global Marketing at Medtronic in Lafayette, Colorado

Job Description:

We anticipate the application window for this opening will close on - 4 Dec 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Customer Experience Specialist, you will be an important member of the Advanced Surgical Technologies Global Marketing team. You will assist in the planning and implementation of projects that support your Global Marketing team. You'll develop and deploy resources to simplify work, enhance alignment, and elevate the experience of external customers and internal stakeholders. You will support highly visible programs, including Global Luminary Surgeon program.

This individual contributor role calls for a team player with a positive roll-up-your-sleeves and get it done attitude who possesses strong drive, attention to detail, and structure. This role requires a growth-mindset, learning agility, and a drive for continuous improvement.

This position is based in either Lafayette, CO or North Haven, CT and is not open to remote.

Responsibilities include:

• Organizes, plans and executes operational support of Global Luminary Surgeon program to produce a best-in-class experience for the participating surgeons and regional marketers.


• Supports global marketers in the content review and approval process by ensuring submission compliance, providing progress visibility of key programs and appropriate escalation as needed.


• Manage design, organization, storage, and contents of Global Marketing SharePoint site


• Support the development of internal communications materials, including newsletters, Sharepoint resource center and commercial dashboards


• Consults with Communications leader to leverage communication channels to further strengthen strategic alignment, prioritization and execution


• Supports AST Commercial Program Manager in coordination and execution of top business initiatives.


• Supports designated marketing mentor to power up key initiative while learning and developing strong marketing fundamentals


• Travel up to 20%

Must Have: Minimum Requirements

• Bachelor's degree with at least 2 years of relevant experience or a Master's degree with 0 years.

Nice to Have:

• 2+ years of business experience


• Has a strong attention to detail, bias for action and sense of urgency around execution


• Proven ability to prioritize and manage multiple projects independently


• Team player with a positive attitude and ability to work cross-functionally


• Eagerness to advance Medtronic's Mission while growing with the company


• Exceptional verbal, written and organizational skills


• Proficient in Microsoft Office applications (i.e. Word, PowerPoint, Excel)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$78,400.00 - $117,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.