Job Title: Tech Service Advisor Duration: 6-month Contract with Potential to Extend or Convert FTE Schedule: Hybrid, 3x a week on-site in El Segundo Job Description: Vaco is currently seeking a Tech Service Advisor. This is a unique opportunity to join our team to provide technical support, troubleshooting, and world-class customer service to our field sales reps. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform.
What you will do:
Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients.
Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT.
Provide ongoing service focused support for all aspects of the web portals, identify trends, and report trouble tickets to tier 3 support.
Must Haves:
Customer Service background
Understanding of MS Exchange and MS Office 365
Understands how to interact with and navigate web-based applications
Strong orientation toward service
Patience when working with callers that are less technically proficient
Strong organizational skills
Excellent interpersonal communication skills.
Flexible and adaptable to change in a fast-paced environment
Courteous and empathetic to customer concernsAble to work well independently and within a team environment.
Ability to handle challenging calls with poise, patience and positive demeanor
Desired Skills and Experience Technical Support Office 365 Microsoft Windows Customer Service