This position is for an individual contributor role on the production support team under the Wholesale Credit Banking (WCB) Application Support Services(APS) organization.
The candidate will work as an application support analyst. Primarily supporting LoanIQ application. Responsibilities include:
Proactively monitor and manage the production environment.
Responsible for Incident management and conducting proper problem follow-up.
Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring etc.
Maintain/Create documentation of support policies and procedures.
Understanding of the business processes supported by the system.
Support application releases, implementations, upgrades, and/or changes into the environment.
Ensuring continuity and quality by owning the resolution of issues across platforms.
Tracking progress and escalating as appropriate unless resolution reached.
Maintaining a knowledge base of known defects and issues, process, techniques etc.
Takes part in production support rotation, and responding and resolving production problems.
Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
Build strong partnership with Development, Infrastructure and platform teams.