Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
- Responds to Tier 1 network support requests.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with network resources.
- Designs extensions of and connections to the campus network.
- Configures and deploys new/replacement network hardware and communications infrastructure.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors network resources for faults and traffic anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of network changes.
- Supports ITS Field Maintenance with communications' implementation and troubleshooting.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
Required/Desired Skills
Cisco Routing and Switching-Required 8 Years
VLAN Management-Required 5 Years
Network Design-Required 5 Years
Access Control Lists-Required 8 Years
Subnetting-Required 10 Years
Routing Protocols (BGP, OSPF, etc)-Required 5 Years
Authentication (Radius, TACACS, etc)-Required 5 Years