Assist Tier 2+ Client Services team in a client facing environment through the duration of a technology refresh project for 6 months. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic.
Responsibilities
Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.
Installs/removes/configures hardware and software.
Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.
Prioritizes effectively and escalates as needed.
Responds to customer needs and services as assigned.
Accurately manage asset records using ServiceNow platform
Qualifications
Knowledge of Citrix
Infrastructure technology experience
Associates degree in related field or equivalent work experience, preferred
2+ years' experience in related field preferred
Applicable technical certifications preferred
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects