Tech Mahindra is an Indian multinational information technology services and consulting company. Tech Mahindra is a US$6.0 billion company with over 148,000 employees across 90 countries.
Job Title: SAP Success Factor Consultant
Location: Wilmington DE || Washington DC
The pay range for this role is $90k- $110k per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.
Job Description:
5+ years
Receiving tickets/issues from business in AMS project Analyzing the ticket.
Responsible for resolving the issue in time within SLA. Testing and transporting changes to production environment Understanding of SLA's , incident management process and knowledge of ITSM tools like ServiceNow
Very good communication skills (English) written and Verbal Work in Shifts (Till 11 PM for offshore)
Work on call after office hours and during weekends on rotation basis Juniors with knowledge in ITSM tools like ServiceNow to monitor the incident queues Knowledge about SLA's
Can work on documented process to resolve any quick win incidents and service requests Should be willing to work in all shifts on rotation basis
Amit Kumar Kundu
Talent Acquisition (Central Sourcing Team)
Email: AK00833796@techmahindra.com
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. Tech Mahindra provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability (whether temporary or permanent in nature), please contact recruitment point of contact so that arrangements can be made for reasonable accommodations to be in place during the application, interview, and assessment process.