Our client has an immediate need for an End User Computer Analyst, who will be responsible for providing customer service and technical support to end user's computing devices by identifying and resolving software and hardware problems with user's computers, within established/defined guidelines and procedures
Requirements:
Bachelor's degree in Computer Science, Computer Engineering, or other related field is a plus
1-2 years of PC Support or Field Service experience
Experience with Software Projects
Experience with Data Migrations
Experience with MS Project
Experience with Financial Systems
Working with Consulting vendors/firms
Ability to work safely and efficiently
Strong Communication skills
Ability to work well with people
Impeccable time management skills
Excellent organizational skills
High level customer service skill
ERP Project experience is a plus
Oracle EPM exposure is a plus
Windows 10 and Microsoft Office software experience is a plus
Imaging desktops and laptops using SCCM experience is a plus
Responsibilities:
Assist the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals to ensure they comply with hardware, software, security, and operating system standards
Receive PC equipment, unbox, inventory, and update configuration management database as required
Image PCs using Microsoft System Center Configuration Manager
Deploy PCs and cell phones to new hires and current employees during PC Refresh initiatives
Support projects assigned to PC Support.
Provide technical support to users of the company's personal computers and cell phones either by telephone, on-site, or virtual support
Performs hardware diagnostics and coordinates repairs with Microsoft, HP, Dell, and other vendors as needed
Resolve known issues based on existing documentation and system knowledgebase
Ensure issues are tracked and maintain communications by providing updates, status, and completion information to the end user
Close Incidents and Service Requests through the ticket management system when complete
Assist in maintaining an accurate hardware inventory
Assist with keeping equipment storeroom organized
Why Work for ConsultUSA:
ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees
ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees
We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams
ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA
How to Apply:
To submit your application, please click the "Apply Now" button located at the top and bottom of the page.
ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.
For a complete listing of all ConsultUSA jobs please visit www.consultusa.com