At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Manager, Business Administration leads the essential activities and colleagues that drive Stores' business processes, enabling Macy's Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.
What You Will Do
Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment. Maintain profit through effective staffing, weekend compliance, and controllable expenses.
Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports. Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation. Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates.
Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training. Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements.
Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory. Maximize sales and minimize expenses.
Oversee the store's monthly P&L, including selling cost and average hourly rate compliance. Develop action plans to drive overall store profitability.
Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand. Maintain and balance staffing to meet targets.
Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits. Resolve store environment issues and safety concerns in partnership with the Facilities team.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Skills You Will Need
Leadership and Management: Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management.
Operational Management: Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability.
Recruitment and Retention: Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement.
Training and Development: Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates.
Collaboration and Communication: Strong collaboration skills and excellent communication, writing, and presentation abilities.
Customer and Team Focus: Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment.
Who You Are
Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in a retail store.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
An inclusive, challenging, and refreshingly fun work environment
Competitive pay and benefits rooted in principles of equity
Performance incentives and annual merit review
Merchandise discounts
Health and Wellness Benefits across medical, dental, vision, and additional insurance
Retirement Savings Plan with 401k match opportunity
Employee Assistance Program (mental health counseling and legal/financial advice)
Resources for continuous learning, career growth, and leadership development
8 paid holidays
Paid Time Off (first year prorated depending on start date)
Tuition reimbursement program
Guild education benefit funds 100% of tuition, books, and fees in designated programs
Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
Empowerment and autonomy to perform impactful work with tangible results
About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.