Scheduling Assistant at TALENT Software Services in Hazleton, Pennsylvania

Job Description:

• Serve as a central point of contact for all incoming customer calls/emails
• Address customer questions/concerns as much as possible
• Delegate to appropriate individual/group if unable to address
• Log customer calls and report out weekly
• Assist schedulers with proactive customer contacts throughout job scheduling process
• Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
• Schedule customer appointments, issue reminders/confirmations
• Maintain log of all communications to report out weekly
• Provide other scheduler assistance as needed
• Assist in creating work packets
• Assist in processing bundled job cards
• Remove job holds once verified
• Create IVR appointments
• Assist in WO close out
• Schedule temp disconnects
• Investigate property damage claims and schedule work if client liability is determined