IT Specialist (DC local only - onsite role)
at Morph Enterprise
in
Washington,
Washington DC
Posted in Other about 4 hours ago.
Type: full-time
Job Description:
Onsite role
Responsibilities:
- 6-10 yrs installing and configuring system hardware/software in an enterprise environment
- 6-10 yrs installing operating system Required (OS) patches and upgrades
- Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
- Bachelor's degree in IT or related field or equivalent experience
- Experience using an endpoint management tool to provide remote support
- Strong Customer Service Skills
- Experience providing administrative support in an IT environment
- Proficient time management skills Required and detail oriented organizational skills
- Microsoft Certifications: MCP
- Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
- Expertise in troubleshooting hardware related issues
- Expertise in troubleshooting complex software related issues
- Can demonstrate experience making nontechnical users comfortable with complex technology concepts
- Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)