Are you passionate about making a difference in people's lives and helping them with their health journey? Do you thrive in creating a warm and welcoming environment where attention to detail is paramount? If you're driven by purpose and energized by providing exceptional customer experiences, then East West Health has the perfect opportunity for you!
At East West Health, we believe anything worth doing is worth doing well and we work with people who want to do well with their health and longevity. Our three key beliefs are:
No Death by Neglect. Don't wait for a crisis. There's no shortage of diagnostic tools to get your body in top shape.
When Health Improves, Everything Improves. The only investment that always yields outsized returns is an investment in your health.
Make Your Next Decade, Your Best Decade. The best time to plant a tree was 20 years ago, the best time to dig a well is before you are thirsty, and the best time to optimize your future self is now.
As a Front Office Concierge at East West Health, you will be at the forefront of our mission. Your responsibilities will include:
1. Purpose-Driven Health Assistance: Demonstrating genuine care and empathy, you will assist patients with their health-related inquiries and guide them through their appointments with a compassionate and positive demeanor.
2. Creating an Exceptional Reception Experience: You will be the first point of contact for our patients, ensuring that their initial interactions with our facility are warm, friendly, and stress-free. Your high energy and professional demeanor will set the tone for a memorable customer experience.
3. Maintaining a Tidy and Welcoming Environment: Keeping the facility, waiting area, and treatment rooms clean, organized, and inviting will be essential to create an ambiance that promotes relaxation and comfort.
4. Efficient Schedule Management: You will play a crucial role in maintaining the appointment schedule, avoiding overlaps or gaps, and ensuring that no client falls through the cracks. Your impeccable organizational skills will be essential in keeping operations running smoothly.
5. Rescheduling and Appointment Management: Handling patient rescheduling requests with grace and efficiency will be a key part of your role. You will work closely with the team to accommodate changes while ensuring minimal disruptions to the schedule.
Qualifications:
- Previous experience in a customer-facing role, ideally in the healthcare or hospitality industry.
- Strong communication and interpersonal skills to engage with patients and team members effectively.
- Exceptional attention to detail, ensuring accuracy in scheduling and maintaining a tidy environment.
- High level of professionalism and the ability to maintain composure in a fast-paced environment.
- A passion for helping others and a purpose-driven approach to your work.
If you're excited about the opportunity to be a part of East West Health and contribute to our vision of delivering exceptional patient care in a welcoming environment, we look forward to receiving your application!