As a Client Success Specialist, you will be the cornerstone of our customer interactions. You will guide new and existing customers through their health journey, ensuring they have a positive and impactful experience with our products. Your role is essential in fostering strong client relationships and promoting customer satisfaction.
Primary Responsibilities:
Customer Interaction:
Serve as the voice of ClarityX by handling incoming phone calls from potential and current customers.
Respond promptly and professionally to email inquiries.
Provide clear and empathetic communication to address customer needs and concerns.
Client Management:
Manage and support current B2B clients, ensuring their ongoing success with our products.
Utilize Salesforce CRM to track customer interactions and maintain accurate records.
Issue Resolution:
Resolve customer-related issues efficiently, ensuring a satisfactory outcome.
Adhere to brand guidelines and use best judgment in all interactions.
Secondary Responsibilities:
Social Media Engagement:
Monitor and respond to inquiries on the company's social media accounts.
Assist in creating and posting content that aligns with our brand voice.
Operational Support:
Accession inbound samples with meticulous attention to detail.
Assist with fulfillment processes as needed.
Qualifications:
Education & Experience:
Associate's Degree or equivalent experience in a related field.
2+ years of experience in customer service, client success, or sales.
Experience in healthcare administration or a related industry is a plus.
Skills & Competencies:
Exceptional organizational skills with the ability to balance multiple priorities.
Great attention to detail and accuracy.
Strong verbal and written communication skills.
Empathetic with a customer-centric approach.
Proficient in computer systems and software applications.
Experience with CRM platforms, preferably Salesforce (minimum 1 year).
Ability to work both independently and collaboratively in a team environment.
Problem-solving skills with a proactive mindset.
Strong interpersonal skills to build lasting client relationships.