• Take inbound calls from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com • Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings • Document every interaction effectively in our internal case management system • Approximately 15-20 calls/day
Contact Center is open from 7am - 6pm CST, Monday - Friday • Three shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:30am - 6:00pm • Candidate must be available to work any 8-hour shift within the 7am-7pm support window. • Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week with the option to work from home on Friday's
SPECIAL CONSIDERATIONS: • Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. • Takes approximately 3-4 months from start date to reach full productivity. • Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
Ideal candidates should have: • Knowledge of agriculture, turf (mowers) and utility vehicles. • Prior work experience in Agriculture or Technology dealer channels. • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline. • Call Center experience • 6+ months experience with customer service / support experience • Efficient researching / troubleshooting skills • Excellent written and verbal communication skills • Speak with confidence • Proficiency with Microsoft Office products • Willing to work occasional overtime and holidays • Solid work history and proven dependability • Reliable at home internet and a distraction free workplace