Desktop Support Specialist
at HCLTech
in
Palo Alto,
California
Posted in Other about 3 hours ago.
Type: full-time
Job Description:
Requirements
- Must possess a professional demeanor and strong customer service/consulting/training skills
- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
- Basic understanding of networks, Intel servers and telecoms
- Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- Strong Microsoft operating system troubleshooting skills
- Strong macOS operating system (Big Sur & above) troubleshooting skills
- Strong problem solving and critical thinking skills
- Strong written and verbal communication skills
- Must be self-motivated and the ability to work independently with minimal supervision
- Must have excellent time management skills
- Must be detail and process oriented
- Ability to walk long distances across large facilities
- Must be able to pass a background security check
- Valid driver's license and reliable transportation
What will make a candidate stand out
- Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)
- Experience working with executives
- Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
- Experience performing remote control of PCs and video conferencing knowledge
- SCCM experience