Bema Incorporated, a recognized leader in the flexible packaging industry, is looking for an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization. Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion plans.
Responsibilities include, but not limited to: • Respond to inbound calls and emails from customers looking to place orders • Work with warehouse and pre-press personnel for order accuracy and timely shipment • Manage backorder/out of stock items • Issue credits • Track orders and packaging slips • Follow up on order status with customer • Prepare bill of ladings, warehouse shipment labels and billings each day • Work with transportation companies to provide customer pickup and delivery dates • Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner • Assist with miscellaneous projects, mailing, faxes, etc. as needed • Participating member of the AIB Mock Recall team
Education and Experience: • MUST have at least 2 years of customer service experience in a manufacturing environment • Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS • MUST be proficient in Microsoft Word, Excel, and Outlook • MUST have excellent communication skills and phone skills • MUST be highly organized • Experience processing digitally printed label, cartons or flexible packaging - A PLUS • Direct experience supporting customers that purchase pouches, laminated films and extruded films - A PLUS
Required Qualifications: • Able to take initiative and identify areas to streamline processes and implement improvements • Mathematical skills are necessary for validation of estimates and billing • Self-starter, ability to work independently • Able to work well, have a strict attention to detail and be able to work accurately under pressure • Ability to multi-task successfully • Strong problem-solving talents • Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.
Starting salary is estimated at $50,000/yr. and is based on, among other things, a candidate's experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, 401K and comprehensive health and life insurance options.
Equal Opportunity Employer
Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.
RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!