Ownership of End-to-End Implementations for a Multi-Product, Multi-Module ERP System
ERP product likely has multiple interconnected parts (modules and products). This BA/PM must take full ownership of the implementation process for each module. They should be capable of leading and managing these modules thoughtfully-ensuring that the solution is cohesive, scalable, and meets the organization's goals.
The BA/PM should be able to prioritize tasks based on data rather than intuition alone. They might use metrics like user feedback, system usage statistics, or performance KPIs to decide which features or improvements will bring the most value, helping the team focus on high-impact initiatives.
To ensure that the ERP product is performing effectively, this person should be able to establish metrics and KPIs for various workflows and features. By doing this, they can regularly assess whether processes are running efficiently and identify areas for improvement, quantifying success rather than relying solely on anecdotal feedback.
Thorough documentation is essential, as it serves as a reference for developers, stakeholders, and other users of the ERP system. The BA/PM should be skilled in creating clear and detailed documentation for all workflows, requirements, processes, and changes, ensuring that the information is accessible to both technical and non-technical audiences.
The role requires interacting with stakeholders from diverse backgrounds, including technical teams, management, and end-users. This BA/PM must be able to adapt their communication style to different stakeholders, ensuring smooth collaboration and alignment across teams. Strong interpersonal skills are essential to facilitate effective team collaboration and build trust