Job Description:
Title: GENERAL MANAGER
Reports to: OWNER
Company Profile: Launch Trampoline Park is an innovative leader in the family entertainment
industry. Launch is more than a trampoline park bringing new and exciting attractions to our
locations, focusing on guest experience and promoting a positive, forward-thinking company
culture.
Position Profile:
The General Manager provides leadership, motivation, sound decision making tactics and
direction in regards to both strategic initiatives and overall operational standards to positively
impact business results.
Job Duties & Responsibilities:
Human Resources- Hire, Train, & Develop Team
? Leads and influences management staff through effective motivation, leveraging
individual strengths to ensure exemplary customer satisfaction and maximum staff
productivity.
? Promotes positive employee relations including effective delegation of managerial
duties, fostering high staff morale, upholding operational & brand standards, and
execution of the employee performance reviews
? Promotes an environment of open communication utilizing weekly managerial meetings
and monthly staff meetings as a pathway to discussing issues, developing improvement
plans and highlighting the positive achievements as a whole and individual staff
members.
? Cultivates a strategic team environment that provides exceptional customer service
while directing the management team and ensuring all staff members perform at a
consistently high level.
? Fosters a positive environment conducive to running regularly scheduled auditions to
keep staffing at a balanced level at all times.
? Ensures execution of staff training programs.
? Maintains staffing levels and management coverage appropriately to meet the needs of
the business and maximize the customer experience.
? Ensuring that all staff disciplinary issues are handled in a timely, effective and efficient
manner, resulting in warnings or termination if needed.
Guest Service- Maintain Excellent Customer Relations
? Deliver the highest standard of customer service keeping in line with brand & operational
standards.
? Resolving customer complaints in an efficient & timely manner ensuring the customer
walks away with a positive outlook on the situation.
? Continually develops & implements ideas to positively improve guest experience & park
operations.
Administrative Duties-
? Utilizing company tools, develop manager & staff schedule ensuring that it is available to
employees two weeks in advance at all times
? Utilizing company tools, ensure building schedule is produced three months out at all
times and available to customers
? Schedule labor as required by anticipated business activity while ensuring that all
positions are staffed when and as needed and labor cost objectives are met.
? Ensure all staff required paperwork is completed & filed appropriately
? Maintains up to date logs of all safety inspections, customer incidents and donation
requests ensuring each is logged timely and completely.
? Maintain and update all POS
? Oversee all office functions & staff, ensuring all guests communications are responded
to timely, thoroughly while upholding policy and brand standards.
? Develop & review quarterly managerial objectives, ensuring the management team has
"buy in" for each objective set and holding them accountable during each review.
? Develop sales objectives yearly for the building.
? Continually review and track P&L, utilize flex & flow strategize to insure house profits.
? Respond timely to online customer reviews on all social platforms, ensuring their
concerns are addressed appropriately and there is a positive solution for the guest.
Operational Duties-
? Run MOD shifts as needed per managerial schedule
? Master Point of Sale System
? Ensure that all food and products are consistently prepared and served according to the
facility's recipes, portioning, cooking and serving standards.
? Ensure that all equipment is kept clean and kept in excellent working condition through
personal inspection and by following the facility's preventative maintenance programs.
? Fully understand and comply with all federal, state, county and municipal regulations that
pertain to health, safety and labor requirements of the facility, employees and guests.
? Maintain and apply for all licenses, certification or other regulatory requirements.
? Adhere to cash handling and reconciliation procedures in accordance with facility
policies and procedures.
? Develop & maintain excellent vendor relations, continually meeting with all partners to
ensure the facility remains relevant with top rated products that are cost efficient to
sustaining a profitable business.
? Ensure weekly inventory procedures are followed and documented.
? Ensure that all technology within the facility is functioning properly and displaying context
in line with brand standards.
Sales & Marketing Duties-
? Act as a community ambassador, creating goodwill toward the brand.
? Ensuring that all marketing sales goals / objectives are met.
? Oversee events team calendar ensuring they are promoting the goodwill of the brand
while in the community
? Oversee all donation requests, ensuring they are responded to timely and appropriately
within set brand guidelines and budget restraints.
? Ensure Joey is out and about in the building / attending parties / group events /
fundraisers and in the community engaged with guests at all times and keeping in line
with brand standards.
Qualifications-
? Education: Bachelor's degree and or 4 years minimum high volume family entertainment
facility
? Ability to maintain and project professionalism, internally and externally, at all times
? Previous experience as a manager in a Guest-facing environment
? Experience with team scheduling
? Proven ability to prepare and manage a budget
? Proven ability to motivate a team and drive culture to create results
? Previous sales and marketing experience
? Previous cash-handling experience is required
? Ability to solve problems under pressure while maintaining a fun, friendly environment
? Ability to balance supervision of Team Members while engaging with them to create a
culture of family and fun at work
? Safe Serve certificate a plus, must be willing to certify.
- ? Must be able to work in a standing position for long periods of time (up to 8+ hours).