Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.
**Ideal location is Chicago, IL or Detroit, MI.
JOB RESPONSIBILITIES:
Support and continue to build a client services team by creating processes, training, and rolling out new business initiatives.
Evaluate current processes and determine the best strategy moving forward.
Forecasting, scorecard building, and KPI measurement.
Work closely with the executive team to improve client retention and make sure client goals are met and exceeded.
Develop and maintain strong relationships with key clients, understanding their business goals and aligning services to meet their needs.
Collaborate with internal teams, including marketing, creative, back-end operations, and analytics, to ensure seamless execution of client campaigns and projects.
Demonstrate skills in managing early career professionals, and fostering growth and development within the team.
POSITION REQUIREMENTS:
Bachelor's degree in Marketing, Communications, Business, or related field, preferred
5+ years experience managing a team of 10+ people
5+ years hands-on experience in Full Service Amazon, Amazon Marketing, or DTC Marketing
Experience in financial reporting, forecasting, and driven by KPI's
Strong Presentation skills
Ability to manage high-level relationships with both client and employees
Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment
Self-driven with the ability to work independently