Sono Bello® is America's leading cosmetic surgery specialist*, with over 100 locations, 185+ board-certified surgeons, and more than 300,000 laser liposuction and body contouring procedures performed. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows-we are the national leader in providing cutting-edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now.
Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. The Consult Experience Specialist (CES) is the first point of contact for our patients at Sono Bello, ensuring they have an outstanding experience from start to finish. This role demands high energy and adaptability, making it ideal for someone passionate about aesthetics and skilled at managing multiple tasks in a dynamic setting.
The CES is vital in supporting our Sales Consultants and facilitating the sales process. Strong interpersonal and communication skills are essential as they guide patients through consultations, assist with paperwork, discuss financial options, set expectations, and explain surgical and non-surgical procedures. Accurate data entry and maintaining operational efficiency are key responsibilities, requiring the CES to handle various administrative tasks throughout the day.
Essential Duties and Responsibilities include but are not limited to the following:
Experience in sales or healthcare administration, especially in aesthetic industries such as plastic or cosmetic surgery, cosmetics, hair replacement, laser hair removal, or related fields is considered a plus but is not required.
Ensuring exceptional customer service is given to everyone who visits the consultation office.
Assist in the daily opening and closing of the facility.
Greet all patients, introduce them to the office, verify appointments, and provide exceptional customer service
Check out patients and as applicable, schedule the next appointment and ensure that information is accurately recorded in the appropriate systems.
Enter payments and log all payments received throughout the day with proper documentation.
Verify all invoices are accurate.
Following the established process, accurately complete bank deposit information, make deposits and maintain appropriate records.
As needed work collectively with Patient Care Consultant and Practice Manager in identifying champion patients who are willing to tell their transformational/endorsing stories online.
Assist PCC in responding to patient phone calls, questions, and concerns pre-and post-operatively, as needed.
May assist the PCC with patient consultations.
May assist PCC in the facilitation of cross-selling additional services and/or upselling, which may include the creation or preparation of quote sheets and consent forms necessary.
Act as patient liaison throughout the entire patient experience while providing excellent customer service.
Other duties as assigned.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires using the telephone and computer while communicating with internal and external customers and vendors. While performing the duties of this job, the employee is regularly required to use hands or fingers to handle or feel; and talk or hear. Specific vision abilities required by this job include close vision. Employees will sit for several hours each day but will also need mobility and the ability to stand and walk for periods. Employees may need to lift up to 10 pounds.
Ability to travel within the region as needed.
High School Diploma or general education degree (GED); with preference given to those with an AA or undergraduate degree.
2 years of work experience in customer-facing roles that include general clerical functions, with preference given to roles that include sales.
1 year of experience working in a semi-independent or low-supervision environment.
At Sono Bello, we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training.
COMPENSATION:
At Sono Bello, we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training.
The compensation package includes $45,000.00 base salary, overtime, and bonus potential. Total compensation ranges between $45,000.00 - $57,000.00 OTE.
BENEFITS:
Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays.