Job Ad: Director of Operations at Shahid Dental Group
Position: Director of Operations
Company: Shahid Dental Group
Location: Mount Pleasant, Texas
Job Type: Full-Time
About Shahid Dental Group:
Shahid Dental Group is a dynamic and growing dental organization with a vision to expand across Northeast Texas. With four established offices and plans to increase to 10, we are committed to operational excellence, a strong company culture, and a goal of achieving 25% EBITDA across all locations. Our team thrives in a high-performance environment that values leadership, accountability, and growth. We are now seeking a dedicated and experienced Director of Operations to oversee and enhance the performance of our current and future locations, ensuring they operate efficiently and deliver excellent patient care. This would be a multi-talented Director of Operations who will oversee every operational function-acting as COO, CMO, CFO, and IT leader-and work hands-on with teams at every level to drive performance and growth. To achieve these ambitious goals, we are seeking a hands-on and results-driven Director of Operations to lead the charge in scaling operations, improving performance, and developing our teams.
Key Responsibilities: • Strategic Leadership Across Functions: Lead and integrate all operational areas including operations, marketing, finance, IT, RCM, and patient care protocols. Act as a key driver of growth across each department, ensuring efficient scaling as w e expand. • Lead and manage the operational strategy for expanding from four to 10 dental offices in Northeast Texas, focusing on efficient growth, integration, and profitability. • Operational & Financial Management: Oversee financial performance, budgeting, and P&L, maintaining a consistent 25% EBITDA at each location and across all locations. Use data to analyze KPIs and metrics, ensuring optimal performance across every area of the business. • Marketing & Growth: Manage and execute marketing strategies to increase patient acquisition and retention. Ensure our brand remains strong and visible within each community we serve, fostering sustainable growth. • Team Development & Coaching: Coach, mentor, and develop managers and team members across all roles, including office managers, front desk staff, clinical teams, and doctors. Provide hands-on support to strengthen leadership skills, streamline processes, and enhance team performance. • IT & Systems Management: Oversee IT functions to ensure systems are streamlined, reliable, and support operational excellence. Implement technologies that enable efficient patient management, billing, and inter-office communication. • RCM & Billing: Collaborate closely with the RCM department to improve billing processes, enhance cash flow, and reduce billing errors. • Close Partnership with CEO: Work hand-in-hand with the CEO to execute on strategic goals and the company's vision. Align with the CEO on all major initiatives, providing regular updates and insights that contribute to long-term business success. • Culture & Patient Care Excellence: Foster a fun, collaborative, and high-performance work culture. Ensure all practices deliver exceptional patient care and maintain the highest standards in both clinical and administrative functions. • Lead recruitment and talent development efforts to ensure we attract and retain top-tier talent that aligns with the company's values and growth objectives.
Qualifications: • Proven experience as a Director of Operations, or equivalent in a multi-location healthcare or dental organization, with strong expertise in managing multi-functional teams. • Background in overseeing multiple operational areas, including marketing, finance, IT, and RCM. • Financial acumen with a strong track record in budgeting, P&L management, and achieving financial targets, such as a consistent EBITDA. • Strong coaching and mentorship skills, with experience in leading teams across various functions to improve performance and execution. • Exceptional communication and leadership abilities, with a demonstrated capacity to align teams with organizational goals and drive change. • Results-oriented mindset, with a proactive approach to operational excellence, growth, and strategic vision execution. • Demonstrated success in talent acquisition and building high-performing teams that contribute to organizational growth. • A proactive and results-driven mindset, passionate about operational excellence, growth, and leadership development. • Expertise in analyzing KPIs and using data-driven insights to enhance operational performance. • Strong track record in leading and scaling multi-site operations while maintaining profitability and operational excellence. • Hands-on experience in coaching, training, and developing teams to improve performance and execution.
What We Offer: • Competitive salary and performance-based bonuses aligned with growth and profitability goals. • Opportunities for career growth as we expand across Northeast Texas. • A collaborative and dynamic work environment with visionary leaders. • Health benefits, retirement plans, and other perks that reward and support our team members.
How to Apply:
If you're ready to take on a diverse and impactful role at Shahid Dental Group, apply today! Please submit your resume and cover letter to drrehanshahiddds@gmail.com with the subject line "Director of Operations Application".