Inputting work orders received into the TMS system • Inputting import, export, and reposition work orders • Updating order statuses in system (PN and APT status) • Verifying work order information such as rates, accessorial (additional) charges, and storage charges • Scheduling pre-pull of loads in the system for dispatch • Coordinating appointments with dispatch • Accept loads and update customer websites
Tracing containers on the rail/port websites • Using rail websites (CN, CSX, NS, CP, KCS, BNSF, UP) to track container locations and arrival times • Using port websites to monitor vessel arrivals, identifying when containers are grounded and released • Update last free day (LFD) once containers have arrived
Following up with customers on deliveries, last free day, earliest return date, and cut-off times • Confirming and scheduling delivery times with the consignee • Coordinating pick-up numbers and loading times with the shipper
Generating rates for customers and broker carriers • Quoting rates plus additional charges (fuel, detention, chassis, and chassis split) • Ensuring weight of the loads are legal and if carrying Hazmat material