Position: Sales Associate at The UPS Store (829 Bethel Rd, Columbus, OH 43214)
Job Summary:
The Sales Associate at The UPS Store is responsible for delivering outstanding customer service, handling sales transactions, and providing assistance with various services offered by the store. The role involves helping customers with packaging, shipping, printing, and other solutions, all while maintaining a positive and professional attitude. This is an excellent opportunity for someone who enjoys interacting with people and working in a team-oriented, fast-paced environment.
Key Responsibilities:
Customer Service
Greet customers warmly and provide exceptional service.
Assist customers with questions regarding UPS Store services, including shipping, printing, and mailbox rentals.
Resolve customer inquiries and complaints professionally.
Sales & Transactions
Process customer transactions accurately, including handling cash, credit, and other payment methods.
Promote and explain store services to customers to help them find the best solutions for their needs.
Inform customers of store promotions and upsell services when appropriate.
Shipping & Packaging
Assist customers in selecting appropriate packaging and shipping options.
Pack items securely and ensure proper labeling for shipment.
Operate and maintain store equipment used in packaging and shipping.
Print & Copy Services
Help customers with print, copy, and other document services.
Operate printing, faxing, and scanning equipment, ensuring accurate output.
Maintain organization and cleanliness of the print area.
Mail and Parcel Management
Manage mailbox rentals and assist customers with mail and parcel pickups.
Ensure accurate handling of customer mail and package organization.
Notify customers of package arrivals when applicable.
Store Maintenance
Ensure the store is well-organized, clean, and stocked with necessary supplies.
Assist in daily opening and closing tasks as required.
Follow safety and security protocols within the store.
Qualifications:
High school diploma or equivalent.
Strong communication and customer service skills.
Basic computer skills, including familiarity with POS systems and office software.
Previous retail or customer service experience is a plus.
Ability to lift and carry packages up to a specified weight (e.g., 50 lbs.).
Additional Skills:
Minimum 1 year of experience is an advantage for this position